At RoyalX, we take the privacy of every registered player seriously. This policy explains what personal information we collect, how we use it, how we store and protect it, and what rights you have over your own data. We keep things clear and straightforward — no complicated legal language where plain English will do.
Six core commitments that shape how RoyalX handles your personal information
All personal information collected by RoyalX is stored using industry-standard encryption. Your account credentials, payment details and identity documents are never stored in plain text and are protected against unauthorised access.
RoyalX does not sell, rent or trade your personal information to third parties for marketing purposes. The data you provide is used to operate your account, process transactions and improve your experience on the platform — nothing else.
When you deposit or withdraw in PKR via JazzCash, Easypaisa, Raast or bank transfer, your payment details are processed securely. We do not store full card numbers or mobile wallet PINs — only the reference information required to process your transaction.
We use cookies to keep your session active, remember your preferences and help us understand how the platform is being used. We do not use cookies to track your activity on other websites. Our cookie use is limited to what is necessary for the platform to function properly.
Information about your gaming activity — session times, deposit patterns and betting history — is used internally to support Responsible Gaming features like deposit limits and self-exclusion. This data is never shared externally in a form that identifies you personally.
You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to request deletion of your data in certain circumstances. These rights can be exercised by contacting our support team at any time.
RoyalX operates the online gaming platform accessible at royalx.vu. We provide Casino games, Sports Betting, Slot Games, Live Casino, VIP membership and related services to registered players. In this Privacy Policy, references to "RoyalX", "we", "us" or "our" refer to the platform and its operating entity.
This Privacy Policy applies to all personal data collected through the RoyalX website, mobile application, customer support channels and any other touchpoint through which you interact with us. By registering an account or using any part of the platform, you acknowledge that you have read and understood this policy.
We collect personal information in a few different ways — some is provided directly by you, some is collected automatically when you use the platform, and some may come from third-party verification services we use as part of our standard account management process.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, DOB, CNIC / Passport | Registration & KYC process |
| Contact Data | Email, phone number | Registration form |
| Financial Data | PKR payment method references | Deposit / withdrawal process |
| Technical Data | IP address, device, browser | Automatic — platform logs |
| Usage Data | Games played, session time | Automatic — activity tracking |
| Communications | Support chat history | Support interactions |
RoyalX uses the personal data we collect for specific, legitimate purposes. We do not use your data in any way that you would not reasonably expect based on how you use the platform. The main purposes for which we process your data are:
RoyalX processes your personal data on the following legal bases, depending on the specific purpose:
RoyalX does not sell or rent your personal data. We do share data in limited, controlled circumstances with trusted third parties who are necessary for the platform to operate. All such parties are required to handle your data securely and in accordance with applicable privacy standards.
We retain your personal data for as long as your account is active and for a defined period after account closure, as required to fulfil our legal and operational obligations. The following principles guide how long we keep different types of data:
When data is no longer required, it is deleted or anonymised so that it can no longer be linked back to you as an individual. Where anonymised data is retained for analytical purposes, it contains no information that could identify you personally.
RoyalX uses cookies and similar tracking technologies on our website and application. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the platform normally — for example, you may be required to log in more frequently.
Protecting your personal information is a priority for RoyalX. We implement a range of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration or destruction of the data we hold.
You also play an important role in keeping your account secure. Using a strong, unique password, not sharing your login details and logging out from shared devices are simple steps that significantly reduce the risk of unauthorised access to your account.
As a registered user of RoyalX, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team.
To exercise any of these rights, contact our support team with a description of your request. We will respond within a reasonable timeframe. Note that some rights are subject to limitations — for example, we may be unable to delete data that we are legally required to retain for a defined period.
RoyalX is strictly an adults-only platform. We do not knowingly collect, process or store personal data belonging to persons under the age of 18. Registration on RoyalX requires users to confirm that they are aged 18 or above, and identity verification is used to enforce this requirement.
If we become aware that personal data has been submitted by or on behalf of a person under 18, we will take immediate steps to close the relevant account and delete the associated data. If you believe that a minor has registered on the platform using false information, please contact our support team immediately so that we can investigate and act.
The RoyalX platform does not contain links to external third-party websites as a general rule. However, game content provided by third-party game studios may be hosted within embedded interfaces on the platform. These game providers operate under their own privacy and data handling practices, which are separate from this policy.
RoyalX is not responsible for the data practices of third-party game providers beyond the contractual data protection obligations we impose on them as part of our platform agreements. We strongly recommend reviewing the privacy documentation of any third-party service you interact with independently of the RoyalX platform.
RoyalX may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. The date of the most recent revision is shown at the top of this page.
Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify registered users through on-platform notifications or by email to your registered address before the changes take effect. For minor clarifications or non-substantive updates, the revised policy will simply be published with an updated date.
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, please contact our support team. We take all privacy-related queries seriously and commit to responding in a timely and transparent manner.
For general platform support, our live chat is available around the clock directly through the RoyalX platform. For privacy-specific requests, emailing us directly ensures your query is directed to the appropriate team member.
Data access, correction and deletion requests are handled with priority and full confidentiality. We aim to acknowledge all requests within 2 business days and resolve them as quickly as possible.
Register your RoyalX account with confidence. Deposit in PKR via JazzCash or Easypaisa, bet on Cricket and PSL, spin the Slots and explore Live Casino — knowing your personal information is handled responsibly at every step. Adults 18+ only.